Maximizing Every Customer Interaction– 2 Day Interactive Workshop for Service Advisors

RETAIL SERVICE SELLING SKILLS – Advise your clients on how to maximize their vehicle experience, and sell legitimately needed services.

Exclusively for Service Advisors, this interactive, in-person workshop will focus on the skills and metrics that matter to maximize the client experience and department revenue in a fully transparent, non-confrontational and consistent way.

What:

Retail Service Advisor Selling Skills and Customer Experience 2-Day Service Advisor Workshop (limited to 25 attendees)

When:

May 10 & 11

Where:

270 Scientific Dr. Peachtree Corners, Suite #16, 30092 (Just a short 35 min Uber ride from the Atlanta Airport)

Who:

Service Advisors both Express and Repair or soon-to-be-promoted Service Advisors

How:

Register with the link in this post

Attendees will leave with actionable skills to improve their game!

• Honing skills in every facet of your Service Process to create raving fans that trust you with their investment.
• Daily habits for success and how to avoid burnout.
• Promote trust and credibility by paying attention to customers prime concerns and complete automotive needs.
• The 5 Most Common Objections and How to Prevent them
• Effectively engage and prepare customers to present additional required maintenance and repair recommendations.
• Efficiently determine customers legitimate needs while maintaining mindfulness of time spent on the process.
• Preparing a Prioritized Presentation Worksheet© using verified and specific methodology to create more legitimate sales and better repairs.
• Role-play activities to employ various closing tools and techniques when making repair and maintenance recommendations.
• Weekly follow up accountability checks built in the program with the VIP Ticket!
• Work your pay plan! – Understand KPI (Key Performance Indicators) and metrics and find areas of opportunity to predict the best result!
• What are “Lead” metrics?
• What are “lag” metrics?
• And much, much more

The workshop will be taught by John Fairchild, a leading expert and trainer on fixed operations processes and solutions.

Click on the link to register for the workshop on May 10 & 11