The event at a glance What is this class: 2-day, in-person training class covering the fundamentals of LEAD management – through email, phone & chat. When is it: September 13th & 14th, 2023 (Wednesday-Thursday) Who should attend: Salespeople who handle phone calls & internet leads BDC Agents who handle phone calls & internet leads…
Phone Techniques for In-bound & Out-bound calls October 11th &/or 12th (attend one OR both days) Who should attend? BDC Managers BDC reps Salespeople Internet Salespeople IN-Bound Call Scenarios | October 11th workshop participants will know: What SHOULD BE the goal of a great call? 5 psychological influencers that cause a REVERSE appointment. 5 psychological…
The Sellchology of Phone Techniques for In-bound & Out-bound calls. February 16th &/or 17th (attend one OR both days) This workshop is highly interactive and limited to 25 attendees. Who should attend? BDC Managers BDC reps Salespeople Internet Salespeople By the end of this workshop participants will know: What SHOULD BE the goal of…
Think about your CRM like a dating site. When you think about it, following up with all the leads in your CRM is a lot like online dating: calling strangers, trying to get them to like you, hoping to form some kind of relationship. Rejection, misaligned expectations, and missed opportunities abound. And yet, just like…
The Sellchology of a “Reverse Appointment”. What is a “reverse appointment”? It happens when you create such a great online or phone interaction that you influence and cause a customer to WANT and DESIRE to set an appointment with you as much as you want to set one with them! The appointment the client sets…